February 2, 2008

Ok.. my computer dont start 5 days back. I call the HCL guy (my comp’s branded, and under warranty) and assure him thats its the SMPS thats crappy.

Alright, this guy arrives 3 days late. I’m not at home. People show him the way to my computer. He does something. Voila! It works. People thank him and see him off.

I come home, notice the new SMPS. I also notice that my comp. is lot slower. Well.. 2.4GHz HT pentium 4.. can’t be slow for my needs. My hard disk is pretty over-used. It might die in a few months maybe. I never shut down/restart my comp after that, and have been so busy that I didn’t even switch on my cell phone for days.

I restart it tonight (dont ask me what I was doing at 1AM). I see the words “Celeron D” during POST. Wait!!! What the hell is that? I go into windows, download the Intel Processor Identification Tool, and confirm my worst fears. That HCL service guy has stolen my pentium 4 prescott 2.4 GHz HT Processor and replaced it with a Celeron 2.4

That guy didn’t give a service report. I’m entering his shop and slapping the manager! I can’t take any legal action, I suppose. If I had any official record, I would sue him for a few lakhs!

People please don’t buy from HCL after this – especially the Microbase Systems in Adyar. They are terrible frauds! They have already made several such mistakes with my system. We even called the HCL area manager and blasted him. Next day, we had the entire Microbase systems people at our house, cringing to our needs. (They had sold me a 2nd hand RAM chip when I bought my computer. I found that out)